近期运营文章
StayNTouch和Design Hotels合作伙伴为300多家独立酒店提供直观的云PMS和非接触式技术
一天前StayNTouch是云酒店物业管理软件（PMS）和非接触式技术的全球领导者，最近与拥有全球投资组合的独立万豪品牌Design Hotels合作，为全球300多家高端精品设计酒店提供原生云PMS和面向客人的移动技术。Design Hotels是一个精心打造的投资组合，目前包括300多家私人拥有和运营的酒店，体现了真正独立酒店经营者的愿景。这种新的合作关系为设计酒店提供了；使用StayNTouch的会员酒店组合；s全套领先的云计算和非接触式解决方案可简化运营，并提供增强的宾客体验，以补充每家酒店的不足；她独特的风格&ldquo；设计酒店迎合精明、富有创意的旅行者&mdash；我们的每一家酒店都反映了这一点&rsquo；设计酒店商业运营高级副总裁克里斯蒂安·马尔彻（Christian Malcher）表示&ldquo；我们之所以喜欢与StayNTouch的合作，是因为我们能够为酒店提供创新的非接触式技术和云PMS，支持最大的运营灵活性、可扩展性、成本效益和更流畅的宾客体验。”&ldquo；我们很高兴与Design Hotels合作；StayNTouch首席执行官汤姆·安德伍德（Tom Underwood）说&ldquo；Design Hotels会员酒店的总经理精心打造了一些世界上最出色的住宿设施，我们以客人为中心的技术非常适合增强他们的创新能力。无论他们能设计出什么样的独特客人体验，我们都能实现。” ；关于设计酒店，自1993年起，我们；We’我们正在打造一个投资组合，其中包括300多家私人拥有和运营的酒店，反映了独立酒店经营者的愿景&mdash；或&ldquo；原件&rdquo&mdash；热爱有文化底蕴的酒店、尖端设计和建筑。从纽约、巴黎和伦敦的先锋精品酒店，到上海、墨西哥城和内罗毕的新星，再到偏远的山顶、隐蔽的海滩和偏僻的避风港，我们精心挑选的系列中的每一家独立酒店都是一个完全独特的创意表达，沉浸在历史、文化和文化中，在世界各地，我们的酒店为游客提供了一个团结一致的社区，他们追求充满灵感的环境、真正的当地文化以及变革性的、超越国界的冒险。这是一场不断发展的运动，其目的在于建立联系和好奇心。
INTELITY领域展开合作与领先世界的酒店开发定制的移动应用和客户体验平台，品牌与会员酒店
一个月前INTELITY®是酒店业最广泛的客户体验平台的开发商，该公司今天宣布与世界领先酒店集团(Leading Hotels of World)进行一项新的合作。这一合作将在全球范围内推出INTELITY平台，并在未来开发领先酒店的手机应用程序。该应用程序将面向客户，专门为领先酒店的忠诚会员设计，以满足他们的需求;遍布80个国家的400多处房产。合作还包括领先酒店的首选方案;会员与INTELITY合作，为他们的财产完全定制一个应用程序。在酒店业，对非接触式和数字化产品的需求已经变得至关重要。智能手机和其他移动设备正在改变酒店业与客户沟通和服务的方式。现在，Leading Hotels正在为其酒店提供更加个性化和科技化的客人体验铺平道路。这是一个重要的措施，以吸引旅客，他们已经习惯了移动的便利，精简的服务和非接触式选择在他们的旅行的每一个方面。我们很高兴与INTELITY合作，INTELITY是酒店技术领域的领导者，” said Phil Koserowski, Vice President, Digital Product Development and Marketing, The Leading Hotels of the World. “The relationship provides our more than 400 hotel members with preferred access to INTELITY’s guest experience and staff management platform. It will allow for our hotels to work with INTELITY to create their own apps, along with LHW brand level support and digital expertise. This effort will further digitize and enhance key touchpoints of the customer journey and complement the high-touch service that our skilled hoteliers already provide.” In addition to the development of a Leading Hotels brand app, each of the individual member properties will also have the option to partner with INTELITY for an app completely customized to their property. As properties implement their own apps, they’ll be able to deliver further contactless safety measures and mobile capabilities for guests and staff. “Leading Hotels is well known for their engaging experiences, uncompromising guest service, and a large portfolio of unique member properties around the world,” remarked INTELITY CEO Robert Stevenson. “It’s an honor to work with such a prestigious brand. With the new Leading Hotels mobile app and our partnerships with member hotels, we’re excited to significantly elevate the digital guest experience across the brand.” In tandem with its Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, Leading Hotels’ future mobile app developed by INTELITY will enable the company to continue to deliver the highest standards for guests. As guests slowly return to travel, the curated collection of independent and uncommon luxury properties will welcome back guests with the first-class service the company is known for, supplemented by the mobile-first digital capabilities provided by INTELITY. About The Leading Hotels of the World, Ltd. (Leading Hotels)Comprised of more than 400 hotels in over 80 countries, Leading Hotels is a collection of uncommon luxury hotels. Rooted in the locations in which they are found, members embody the very essence of their destination. Through varied styles of architecture and design and distinct cultural experiences enhanced by passionate people, the collection is for the curious traveler looking for their next discovery. Established in 1928 by several influential and forward-thinking European hoteliers, Leading Hotels has a more than nine-decade-long commitment to providing remarkable, authentic travel experiences. The company selects only hotels that meet its high standards for quality and distinctiveness, resulting in a curated portfolio of hotels united not by what makes them the same, but the details that make them different. Leaders Club is the company’s exclusive tiered guest loyalty program, consisting of like-minded travelers seeking uncommon travel experiences. The program provides its members with personalized service and exclusive travel benefits to enhance their stays at any Leading Hotel around the world. For more information visit: www.lhw.com, Facebook @LeadingHotels, Twitter @LeadingHotels, and Instagram @leadinghotelsoftheworld.
《酒店科技2021》十大最佳工作场所
两个月前每年《酒店技术报告》raybet雷竞技ios下载都会调查数千名业内人士，以找到全球最好的酒店技术工作和雇主。2020年，新冠病毒-19大流行对酒店业造成了严重破坏；世界旅游和旅游理事会预测，2020年，全球3.3亿个与旅游业相关的工作岗位中，将有1.21亿个流失；尽管存在挑战，但酒店及其供应商通过合作，在面对酒店业有史以来最大的挑战时表现出了韧性。但也存在一些问题；危机中总有机会；据大多数专家称，该流行病至少将全球经济的数字化进程提前了5年；自从流感大流行爆发以来，已经采用非接触式值机和宾客信息软件等技术的酒店已经拥有了巨大的优势，而技术对于成功经营酒店业务的重要性在未来几年将继续上升，这意味着对酒店技术人才的需求将随之增长。在《酒店技术报告》中，我们；我采访了无数酒店经营者，讲述了他们从酒店经营者到利润丰厚的技术职业生涯的历程，如德尔·罗斯、马可·本维努蒂、萨米尔·乌马尔和凯文·布朗。对于休假的酒店经营者来说，有一个前所未有的机会，可以利用酒店经验中的技能和知识，转向技术职业 ；但是你应该向哪家酒店科技公司申请呢？每年，我们都会为您做艰苦的工作，调查数千名酒店技术专业人员，以找到酒店业中最好的公司。我们要求受访者就以下关键变量对其雇主进行1-10级评分：；工作与生活平衡个人发展机会两性平等对公司方向价值观的信心2021年奖金问题：为公司评级；s COVD-19《危机应对酒店技术报告》每年都会创建此列表，原因有两个：（1）帮助行业专业人士找到最好的酒店技术工作；（2）帮助酒店技术买家了解这一点；与优秀的组织合作与寻找优秀的软件工具和产品同样重要。供应商文化对供应商关系的各个方面都很重要：产品：优秀的工作场所吸引生产最佳产品的最佳人才客户支持：快乐的客户代表提供更好的服务，并在公司逗留更长时间，发展更深入的关系。销售：当销售团队的营业额较高时，创新就会受到扼杀，因为没有；没有足够的现金来投资创新。我们的10个酒店最佳工作场所技术列表列出了为员工营造美好工作环境的公司；作为回报，这些员工为客户提供令人难以置信的产品和服务。没有进一步的告别，这里是2021年；酒店科技与hellip的10个最佳工作场所 ；10Siteminder（TIE）就在冠状病毒大流行爆发之前，行业领导者Siteminder实现了一个令人难以置信的里程碑，赢得了独角兽的地位；在首席执行官桑卡尔·纳拉扬（Sankar Narayan）的领导下，该公司在疫情爆发时迅速镇定下来，并开始推出支持员工和客户的举措，如世界酒店指数（World Hotel Index），在历史数据无法提供的情况下与行业共享实时数据；不要削减它；Siteminder有一个名为#stayingsocial的内部松弛频道，专门为在远程工作时代拥有社交空间的团队成员提供服务；这对于一家小型初创公司来说非常典型，但在拥有700名员工的大型企业中，这一点要难得多；在Siteminder这样的大型初创公司工作的最大好处在于：；据一位在公司运营部门工作的员工说，这几乎是无限的向上流动；它们让我有机会承担更多甚至超出我能力范围的责任，发展我的技能，为我担任更大的角色做好准备。他们还提供领导力培训，以增强我的能力，从而继续发展我的能力。” ；如果您；We’我们正在寻找一家快节奏的全球初创公司，走一条称霸世界的道路——那么你绝对应该在Siteminder投下一份简历；最好的部分是他们；我们在世界各地都设有办事处，因此即使您更喜欢WFH生活，您的同事也不应如此；无论你在哪里打电话回家，都不要离得太远 ；10雾化（打结）这是雾化；第一次制作酒店技术报告；s年度最佳工作地点列表，但我们怀疑这是否是他们的最后一个；以真正的瑞典时尚，其领导团队中男女比例为50%，在两性平等排行榜上名列前茅；雾化在文化一致性方面的得分也非常高，为97.8%；也许Atomize最大的突出之处在于员工对公司的评价有多高；s在危机期间对客户的新冠病毒-19响应和支持&ldquo；曾经yone from finance to product development has chipped in to try to support clients. We have for instance developed a relief-program for those that are hurting really bad, we have updated the product to amend for the large drop in occupancy for hotels, etc,” one Atomize executive told Hotel Tech Report. Atomize made it through COVID-19 without a single layoff which is a testament to the longevity of the business and its and commitment to team members. During the crisis Atomize stayed calm, launched the 2.0 version of their core RMS product, and even found time to bring the team together for a BBQ this summer during a slow down in transmission rates. 9. Hotel Effectiveness Georgia (the U.S. state not the country) based Hotel Effectiveness is in the business of helping hotel owners more efficiently manage labor but the question is: how well do they manage their own labor? It turns out they do a pretty darned good job at fostering internal culture. Prior to the pandemic labor costs were the biggest focus area for most hotel ownership and management groups - despite the shift in focus Hotel Effectiveness managed to grow through the pandemic all while placing a heavy emphasis on quality of life for employees. Team members cite a high percentage of employees being groomed from junior roles into leadership positions, flexible PTO programs, and strong opportunities for women. PTO is great but Hotel Effectiveness management goes one step further where they encourage team members to completely unplug and not even check email during their vacation. Adding icing to the cake, employees raved about the firm’s response to COVID-19 where it was able to grow without any layoffs needed. One engineer raved about the Company’s COVID-19 response, “Hotel Effectiveness immediately shifted priorities specifically to address the changing needs of our clients. Hotel Effectiveness provided new guidance materials, payment options, and built new features (such as Daily Wellness Check-In) under tight deadlines to meet the new needs of our customers.” 8. EasyWay Big congrats to the first-ever Israeli startup to make this list! If you’ve ever been to Tel Aviv or the Start-up Nation (Israel), perhaps a job interview with EasyWay is the excuse you needed to visit one of the most amazing cities in the world packed with beautiful beaches, vibrant nightlife, and a foodie scene that’s truly in a league of its own. EasyWay is the quintessential startup with a mentality that so long as you hit your KPIs - the rest of your life is totally flexible. An EasyWay executive’s quote to Hotel Tech Report about the last 12-months at the company says it all, “The work around the clock in the COVID-19 time was crazy. We have developed so much stuff, that I almost miss this period. We've learned a lot from that, and staid on our feet! The rest of the team was great and it really gave me confidence in my own abilities. If you're the kind of person who likes to work hard and play hard - you’d be wise to check out EasyWay’s open positions. 7. Asksuite This is Asksuite’s second year making the list and true to their commercial team’s motto “rockets don’t have reverse”, even a pandemic couldn’t slow down this high flying Brazilian startup. Florianopolis may not be a hotel tech hub (yet) but the Asksuite team has access to lessons in language, hospitality and other training to upskill their way into global domination. During the pandemic, leaders have made themselves available for 1:1 meetings to support all colleagues and perhaps it’s this close communication that leads Asksuite employees to rate 98% confidence in the future success of the firm. Asksuite employees frequently cite an onboarding process that makes all team members feel like a part of the family in short order. 6. RoomRaccoon Despite the pandemic RoomRaccoon doubled the firm’s headcount in 2020 and achieved a major milestone in reaching 1,000 clients. Employees frequently cite similar aspects of the culture as differentiators like their annual international week at the Netherlands headquarters and an inclusive onboarding program. One employee within the marketing department told Hotel Tech Report, “This year RoomRaccoon decided to start hiring more new colleagues against the market trend of furlough and letting people go. To smoothen the onboarding process of our new hires we've created an E-learning program and two intensive onboarding weeks. So far we've onboarded 15 new hires since July 2020 that immediately are getting results. Something I'm really proud of!” If you’re looking for an ambitious organization with a strong remote culture and complementary annual trips to the Netherlands - don’t hesitate and check out open listings at RoomRaccoon. 5. Alliants The Alliants story is the cure to the common venture funded business gone wrong story. Alliants built the business developing custom software for ultra luxury hotel brands like Four Season and Jumeirah before ever dipping their toes into the SaaS world. That means they’ve got killer products, an eye for design and engineering to back it up. Starting in a consultative role for luxury brands has afforded Alliants a luxury not many early stage SaaS products have - cash flow. How would this impact you when you apply for a role there? Alliants employees are given a $5,000 stipend to invest in their own education and training. Whether it’s a paid marketing course or intro to Ruby on Rails - at Alliants you will be able to create your own journey and take control of your destiny. Have you ever had a boss block your calendar so people can’t book meetings with you? Well, Alliants employees have. During winter months with less daylight, CEO Tristan Gadsby blocked the entire team’s calendars from 11:30am - 1:30pm to encourage team members to get outside, walk or simply catch some rays. If that doesn’t sell you I don’t know what will. 4. ALICE This ain’t ALICE’s first rodeo, well it’s their fourth if we want to be precise about it. ALICE has made Hotel Tech Report’s Best Places to Work list 4 years in a row (2018, 2019, 2020, 2021). ALICE is an incredible place to work for former hoteliers because employees truly act as a strategic extension of their partner properties. During the pandemic, ALICE quickly pivoted to rollout closure checklists and other free assets to help partners quickly reconfigure their operations for the new normal. “The most memorable achievement while working at ALICE this past year was being able to provide support for our employees during the pandemic. The pandemic-related fatigue and anxiety impacted everyone and in different ways. We were able to provide support to our employees through group therapy sessions, health and wellness initiatives, increased one-on-one check-ins regarding fatigue, increased opportunities for learning and connection with one another virtually. I am so proud of how the leadership at ALICE has led us through the most difficult time in our industry's history, and with such care for both our customers, our industry as a whole, and our employees,” says one ALICE team member in an HR role. Just as important as supporting clients through COVID-19 is supporting colleagues. ALICE team members were constantly comforted that management understood the stress and challenges they were facing during this historic yet tragic year, encouraging an environment of transparency and honesty about how to cope with natural distractions from work in times of stress. 3. hotelkit Austria-based hotelkit is another repeat visitor on this list moving up from 4th to 3rd place. Founded in 2012 by hotelier Marius Donhauser, hotelkit is a majority female-run business that’s growing rapidly but responsibly throughout Europe. hotelkit’s team motto is “one team one dream” and while the team had to work remotely for a good portion of the year, colleagues are hopeful that 2021 will bring back the annual hotelkit Christmas party famous for great eats and poker. Under Marius’ leadership, hotelkit has fostered a culture that feels like family so it’s no wonder that employees rate the culture so highly across every single vector. 2. Cloudbeds Cloudbeds may be the fastest-growing hotel tech company right now so while their headquarters are in sunny San Diego the Company has got Silicon Valley energy pumping through its veins. Not to mention, Cloudbeds is extremely global with local managers in 40 countries. On March 11th (yes that’s right when COVID-19 took the world by storm) Cloudbeds announced the closing of an $80M funding round. Cloudbeds employees tend to share two main things in common: (1) they are extremely performance-driven and (2) they LOVE to travel. One Cloudbeds employee within the operations department told Hotel Tech Report, “I managed to get promoted on my 1 anniversary day at Cloudbeds, I was so happy and everyone was so attentive to me during this process. Cloudbeds is an amazing company, full of amazing individuals, it's so nice to see the owners in our calls and engaged with us all at all times. I used to think I had worked at good companies, till I met Cloudbeds. This is where I want to stay and grow. It will be hard for any other company to take me from here.” Cloudbeds has TONS of openings so make sure to browse their career page if you’re in the market. 1. Mews This is Mews’ 3rd year making the list ranking #2 in 2019 and #3 in 2020 - but this is their first year topping the list which is a testament to the strong culture at the firm. Like most fast-growing companies, the pandemic wreaked havoc on projections and business plans for Mews leading to some difficult decisions needing to be made. Mews not only came through what was maybe the darkest moment in the history of the hotel industry but came out stronger than ever before. Mews leadership set a strong course for the business cutting expenses, reorganizing the team, rebranding, focusing on remote deployments, and even making an acquisition. Quite a busy year - even if things had been normal. Mews management has created one of those infectious startup cultures that can almost feel cult-like at times often intoxicating entire trade show floors (pre-COVID). It’s not often that employees at an aggressive high-performance tier 1 venture-backed business get to see their founder dancing through a town hall (affectionately named Mews Con) in a silly costume. Mews pivoted from hyper-growth mode into a sharp focus on profitability right-sizing the business and is poised to come out of the pandemic far stronger than it went in. Lots of open roles to check out and we’re sure that list will continue to grow over the coming months.
Cloudbeds、SiteMinder&Room浣熊在2021年HotelTechAwards中荣获最佳人物选择奖
两个月前《酒店科技报告》每年都会在年度人民选择奖中评选出十大最以客户为中心的全球公司，同时还会评选出每个类别中排名最高的酒店软件。raybet雷竞技ios下载人民选择奖旨在表彰和表彰那些在强劲增长和以客户为中心的不懈关注之间取得平衡的公司。HotelTechAwards平台(由HotelTech Reporaybet雷竞技ios下载rt提供)利用真实的客户数据来确定最佳品种的产品和公司，帮助酒店经营者提高他们的底线。“人物选择奖”颁给在HotelTechAwards酒店管理大奖期间表现出最强客户关系的所有类别的单一公司。在全球大流行期间，有超过550名酒店客户出来分享了对Cloudbeds产品的积极反馈。在酒店历史上最具挑战性的市场中，获得客户的这种支持，说明了你所需要知道的一切;对伴侣财产的承诺;《酒店科技raybet雷竞技ios下载报告》首席执行官乔丹·霍兰德说道。决定年度《人物选择奖》评选结果的关键因素包括经过验证的客户评论总量、评论的地域范围以及总体评论情绪和评级。最好的公司都知道，传达他们的价值主张的最有效的方式是让他们的快乐客户发出并放大他们的声音。 The People’s Choice Award recognizes companies whose customers really value the relationship and partnership. “Twenty years ago we lived in a world where hoteliers just used one of the three or four technology systems out there and typically just ended up using whatever system they had heard of before. Today there are thousands of SaaS choices in the market and dozens of great options available for most use cases but the market is moving so quickly that it’s hard for hoteliers to identify and keep track of the best products and companies. This award honors the companies whose hotel customers are the most vocal advocates of their products to make that process easy,” says Hollander. About the 2021 People's Choice Award The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer-centricity. Early on as a startup, it’s easier for companies to maintain strong customer relationships with a limited customer base. But as a company grows its install base and scales globally, maintaining high customer satisfaction becomes increasingly more challenging. Each year along with individual awards for the top-rated product in each category, Hotel Tech Report recognizes the top 10 most customer-centric global companies in the annual People's Choice Awards acknowledging the achievements of top innovators across all categories who embody the values, transparency, and customer-centricity that lie at the core of truly great companies. View Ranking Methodology>>
宣布2021年HotelTechAwards获奖者
两个月前raybet雷竞技ios下载《酒店技术报告》宣布了2021年HotelTechAwards的获奖者，获奖者的依据是经过验证的酒店经营者在竞赛期间提供的10000多份酒店软件产品评论；根据关键绩效指标（包括产品知名度、客户满意度、集成兼容性、客户支持质量等）选择获胜者；赢得HotelTechAward是酒店技术行业的最高成就&ldquo；在全球大流行期间，318466名酒店经营者访问了来自全球每个角落的《酒店技术报告》，在3个月的颁奖期内提供了10227份经验证的新产品评论，以分享他们最喜爱的技术产品的见解，从而运营和发展他们的业务；看到这一波酒店业者分享技术见解和产品建议的热潮，令人振奋；《酒店技术报告》首席执行官乔丹·霍兰德说&ldquo；这是有史以来针对酒店经营者偏好开发的最全面的数据集，在历史的关键时刻，它为酒店的技术趋势提供了前所未有的见解；赢得HotelTechAward是一项巨大的成就，2021年的比赛是有史以来竞争最激烈的一年；这份名单上的每一家公司都应该为他们为酒店业的发展做出的贡献感到无比自豪。”；在HotelTechAwards颁奖典礼期间，来自世界领先酒店公司的酒店经营者将对酒店使用的顶级科技产品进行审查，以提高运营效率、增加收入和改善宾客体验。该数据用于确定最佳酒店技术产品和组织。“HotelTechAwards是业内唯一一个完全透明地以客户为导向的奖项，是酒店经营者决定谁是最好的，而他们的意见才是最重要的。”Pegasus首席执行官Gautam Lulla说。“我们SiteMinder坚信开放的本质；开放是我们所主张的核心，HotelTechAwards通过该计划的数据驱动和透明流程，与这一价值观紧密结合。”Sankar Narayan，SiteMinder首席执行官，“这一荣誉具有深刻的个人意义，因为它是由o我们的客户，代表了我们对提供最先进的收入技术和全面支持的热情和专注。“IDeaS的Ravi Mehrotra博士创始人”HotelTechAwards是对任何公司拥有和酒店经营者信任的有力认可标志。我们重视HotelTechAwards流程，该流程收集了数千名客户每年都会收到来自世界各地的大量经验证的评论。“ALICE&ldquo；HotelTechReport的联合创始人Alex Shashou是酒店行业领先的技术平台，其细致、公正的验证过程使该奖项成为最负盛名的奖项之一。”SuitePad联合创始人莫里茨·冯·彼得多夫·坎本竞争涵盖酒店软件和技术的核心领域：营销、收入、运营和宾客体验。2021年的投票包括来自主要酒店集团的参与，包括四季酒店、希尔顿酒店、万豪酒店、雅高酒店、凯悦酒店、洲际酒店、红木酒店和数千名独立人士。”我们最初创建了HotelTechAwards，作为一种民主化的方式，帮助我们的酒店业同行根据他们可以信任的数据快速确定最佳供应商，今年的竞争范围证明了该行业在过去十年中取得了多大的进步；HotelTechAwards的评级过程简单、透明、公正——评判基于久经考验的排名因素、公开可用的数据以及对每种产品都有亲身体验的经验证酒店经营者的众包见解。”；HotelTechAwards通常被称为“格莱美酒店科技奖”，获奖者是从世界顶级科技产品中选出的。HotelTechAwards是业内唯一一个数据驱动的奖项平台，获奖者不是由少数评委或人气投票决定的，而是由来自127多个国家的数千名经验证的酒店技术用户组成的全球社区决定的 ；最佳酒店软件公司名单>&燃气轮机；
行动类别新闻稿
StayNTouch和Design Hotels合作伙伴为300多家独立酒店提供直观的云PMS和非接触式技术
一天前StayNTouch是云酒店物业管理软件（PMS）和非接触式技术的全球领导者，最近与拥有全球投资组合的独立万豪品牌Design Hotels合作，为全球300多家高端精品设计酒店提供原生云PMS和面向客人的移动技术。Design Hotels是一个精心打造的投资组合，目前包括300多家私人拥有和运营的酒店，体现了真正独立酒店经营者的愿景。这种新的合作关系为设计酒店提供了；使用StayNTouch的会员酒店组合；s全套领先的云计算和非接触式解决方案可简化运营，并提供增强的宾客体验，以补充每家酒店的不足；她独特的风格&ldquo；设计酒店迎合精明、富有创意的旅行者&mdash；我们的每一家酒店都反映了这一点&rsquo；设计酒店商业运营高级副总裁克里斯蒂安·马尔彻（Christian Malcher）表示&ldquo；我们之所以喜欢与StayNTouch的合作，是因为我们能够为酒店提供创新的非接触式技术和云PMS，支持最大的运营灵活性、可扩展性、成本效益和更流畅的宾客体验。”&ldquo；我们很高兴与Design Hotels合作；StayNTouch首席执行官汤姆·安德伍德（Tom Underwood）说&ldquo；Design Hotels会员酒店的总经理精心打造了一些世界上最出色的住宿设施，我们以客人为中心的技术非常适合增强他们的创新能力。无论他们能设计出什么样的独特客人体验，我们都能实现。” ；关于设计酒店，自1993年起，我们；We’我们正在打造一个投资组合，其中包括300多家私人拥有和运营的酒店，反映了独立酒店经营者的愿景&mdash；或&ldquo；原件&rdquo&mdash；热爱有文化底蕴的酒店、尖端设计和建筑。从纽约、巴黎和伦敦的先锋精品酒店，到上海、墨西哥城和内罗毕的新星，再到偏远的山顶、隐蔽的海滩和偏僻的避风港，我们精心挑选的系列中的每一家独立酒店都是一个完全独特的创意表达，沉浸在历史、文化和文化中，在世界各地，我们的酒店为游客提供了一个团结一致的社区，他们追求充满灵感的环境、真正的当地文化以及变革性的、超越国界的冒险。这是一场不断发展的运动，其目的在于建立联系和好奇心。
INTELITY领域展开合作与领先世界的酒店开发定制的移动应用和客户体验平台，品牌与会员酒店
一个月前INTELITY®是酒店业最广泛的客户体验平台的开发商，该公司今天宣布与世界领先酒店集团(Leading Hotels of World)进行一项新的合作。这一合作将在全球范围内推出INTELITY平台，并在未来开发领先酒店的手机应用程序。该应用程序将面向客户，专门为领先酒店的忠诚会员设计，以满足他们的需求;遍布80个国家的400多处房产。合作还包括领先酒店的首选方案;会员与INTELITY合作，为他们的财产完全定制一个应用程序。在酒店业，对非接触式和数字化产品的需求已经变得至关重要。智能手机和其他移动设备正在改变酒店业与客户沟通和服务的方式。现在，Leading Hotels正在为其酒店提供更加个性化和科技化的客人体验铺平道路。这是一个重要的措施，以吸引旅客，他们已经习惯了移动的便利，精简的服务和非接触式选择在他们的旅行的每一个方面。我们很高兴与INTELITY合作，INTELITY是酒店技术领域的领导者，” said Phil Koserowski, Vice President, Digital Product Development and Marketing, The Leading Hotels of the World. “The relationship provides our more than 400 hotel members with preferred access to INTELITY’s guest experience and staff management platform. It will allow for our hotels to work with INTELITY to create their own apps, along with LHW brand level support and digital expertise. This effort will further digitize and enhance key touchpoints of the customer journey and complement the high-touch service that our skilled hoteliers already provide.” In addition to the development of a Leading Hotels brand app, each of the individual member properties will also have the option to partner with INTELITY for an app completely customized to their property. As properties implement their own apps, they’ll be able to deliver further contactless safety measures and mobile capabilities for guests and staff. “Leading Hotels is well known for their engaging experiences, uncompromising guest service, and a large portfolio of unique member properties around the world,” remarked INTELITY CEO Robert Stevenson. “It’s an honor to work with such a prestigious brand. With the new Leading Hotels mobile app and our partnerships with member hotels, we’re excited to significantly elevate the digital guest experience across the brand.” In tandem with its Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, Leading Hotels’ future mobile app developed by INTELITY will enable the company to continue to deliver the highest standards for guests. As guests slowly return to travel, the curated collection of independent and uncommon luxury properties will welcome back guests with the first-class service the company is known for, supplemented by the mobile-first digital capabilities provided by INTELITY. About The Leading Hotels of the World, Ltd. (Leading Hotels)Comprised of more than 400 hotels in over 80 countries, Leading Hotels is a collection of uncommon luxury hotels. Rooted in the locations in which they are found, members embody the very essence of their destination. Through varied styles of architecture and design and distinct cultural experiences enhanced by passionate people, the collection is for the curious traveler looking for their next discovery. Established in 1928 by several influential and forward-thinking European hoteliers, Leading Hotels has a more than nine-decade-long commitment to providing remarkable, authentic travel experiences. The company selects only hotels that meet its high standards for quality and distinctiveness, resulting in a curated portfolio of hotels united not by what makes them the same, but the details that make them different. Leaders Club is the company’s exclusive tiered guest loyalty program, consisting of like-minded travelers seeking uncommon travel experiences. The program provides its members with personalized service and exclusive travel benefits to enhance their stays at any Leading Hotel around the world. For more information visit: www.lhw.com, Facebook @LeadingHotels, Twitter @LeadingHotels, and Instagram @leadinghotelsoftheworld.
普瑞诺通过三级全球支持认证
3个月前本周，Preno获得了《酒店技术报告》；s三级全raybet雷竞技ios下载球客户支持认证（GCSC），用于投资工具、流程和战略，以确保客户在GCSC准则的四个关键支柱（包括：先发制人支持、反应式支持、指导和客户验证）中持续取得成功。酒店技术报告GCSC认证计划沿着客户支持基础设施的关键维度分析软件供应商，以帮助酒店经营者在选择技术合作伙伴时最大限度地降低风险并取得积极成果；为了获得认证，各公司必须将其内部系统开放给酒店技术报告，以便按照HTR进行评估；s严格的34点GCSC准则&ldquo；从Preno的支持运营中可以看出，Preno拥有独特的产品和服务驱动文化。一方面，该产品针对易用性进行了优化，即使对于不懂技术的客户也是如此，因为该产品针对移动触摸屏设备进行了优化，因此其应用程序内工具提示是可点击的，而不是经典的悬停工具提示。虽然产品团队的目标是使产品变得如此简单和用户友好，无需寻求支持，但Preno的支持运营也非常出色。无论您查看他们在《酒店技术报告》中对数十名用户的平均验证支持率为4.9，他们的应用程序内1小时首次响应的内部跟踪服务目标，还是他们主动的客户成功登记和检查表，都可以清楚地看到Preno客户得到了很好的帮助。”Adam Hollander，酒店技术报告联合创始人。“作为一名运营商，我还不知道在全天候提供最佳客户体验方面需要做多少工作。我们以同样周到的方式照顾我们的Preno用户。我们的团队在他们需要时随时为他们服务，我们以个人方式解决问题并提供帮助。我们希望消除任何压力，让他们专注于他们擅长的事情，提供great客人体验。”-Amelia Gain，创始人和；CEO@Preno以下GCSC评估概述了Preno为教育、培训、留住和支持客户而建立的经验证的系统和流程 ；Preno的GCSC评估总结；评分标准：23/34认证级别：三级客户导向：以客户为中心的推荐：强烈推荐支持团队规模：6名支持团队负责人：Jessica Kwok，客户成功专家认证期限：2020年12月1日至2021年12月1日支持堆栈：对讲机、Hubspot、原生表单、Loom、Google Docs、Slack、，Gitlab ；GCSC支持准则第一节：先发制人支持；GSCG评分准则的先发制人支持支柱审核供应商为客户提供自助资源便利的工具和流程；这些自助资源是提供简单故障排除的基础，并在产品相关问题出现之前抢先回答这些问题，为客户提供更直观、更无缝的体验；以下是《酒店技术报告》验证Preno为客户提供的准则：1.1在线知识库/帮助中心：供应商为客户提供可搜索的帮助中心，方便客户查找常见问题的答案。2.1在线培训视频：供应商提供预先录制的视频，客户可以全天候访问这些视频进行自学和深入了解产品知识。3.1应用内导览：供应商提供嵌入其界面的应用内导览，为用户提供指导和教育，以便用户在使用产品时有机地发现和轻松访问。3.2工具提示：当用户将鼠标悬停在界面中的按钮和UI元素上时，供应商提供有用的提示和提示。（至少10个应用程序内工具提示）3.3合同SLA：供应商在客户合同中有服务级别协议（SLA）条款，以保证服务级别得到维护。4.1实施文件/路线图：供应商为客户提供了步骤、流程和利益相关者的可视化地图，以确保所有利益相关者都保持一致，从而使实施过程更加无缝 ；GCSC支持准则第二节：反应式支持；反应式支持支柱评估公司对客户的响应能力以及他们在问题出现时快速解决问题的能力，确保及时响应并为客户提供服务；以下是酒店技术报告验证Preno为客户提供的准则：1.2透明流程：供应商已通过屏幕共享向酒店技术报告开放其系统，以验证其提供客户支持的工具和流程是否到位。1.3电子邮件支持或电话支持：供应商提供至少一种传统的客户支持渠道、电子邮件或电话支持（其他渠道：电话、聊天、电子邮件）1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (English) 1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 2.2 Live Chat support: Vendor offers website or in-app live chat as an alternative customer support channel. 3.3 Contract SLAs: Vendor has service level agreement (SLA) terms in place in client contracts to guarantee that service levels are upheld. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products. The following are the rubric items that Hotel Tech Report has verified that Preno has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 2.3 Product updates/changes (release notes/changelog): Vendor offers easily accessible robust documentation of feature updates and product improvements to educate clients on new ways to maximize usage of the product. 2.4 Quarterly success check ins: Vendor offers [at least] quarterly customer success check ins to review progress, share best practices and ensure that clients are successful and happy with the product or service. 3.4 Managed Services: Vendor offers additional consulting and managed services to help clients maximize their usage of the product. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. 4.9 Dedicated customer success monitoring software: Vendor utilizes dedicated customer success software to monitor product usage and coach users to succeed with the product. GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers. This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings. The following are the rubric items that Hotel Tech Report has verified that Preno has in place for clients: 3.7 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 50 verified client reviews. 4.12 4.9-avg. customer support rating: Vendor has outstanding customer support ratings averaging more than 4.5/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships. About the Hotel Tech Report Global Customer Support Certification (GCSC) Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners. For more information please visit: https://partners.www.pro6ex.com/global-support-certification/
RoomRaccoon达到III级全球支持认证
3个月前本周，Roomracoon获得了《酒店技术报告》；s三级全球raybet雷竞技ios下载客户支持认证（GCSC），用于投资工具、流程和战略，以确保客户在GCSC准则的四个关键支柱（包括：先发制人支持、反应式支持、指导和客户验证）中持续取得成功。酒店技术报告GCSC认证计划沿着客户支持基础设施的关键维度分析软件供应商，以帮助酒店经营者在选择技术合作伙伴时最大限度地降低风险并取得积极成果；为了获得认证，各公司必须将其内部系统开放给酒店技术报告，以便按照HTR进行评估；s严格的34点GCSC准则&ldquo；Roomracoon的团队和客户群疯狂增长，即使是在有新冠病毒的情况下。随着这种增长，通常会出现相应的成长困难，他们必须跟上更新的系统和流程，以满足新的需求水平。Roomracoon团队的独特之处在于，他们不仅在优化其支持交付流程方面进行了投资，而且在客户成功运营方面始终领先于其增长曲线，以确保通过增长保持较高的服务水平和客户满意度。Roomracoon&rsquo；期间，有许多值得注意的项目非常突出；s的认证验证审核，但其中最微妙的一点是，团队在办公室有一个监控前端和中心，用于预测他们的实时客户满意度分数。寻求长期合作关系的酒店经营者可以放心，他们将与Robert、Fern和RR团队的其他成员保持良好的关系。” ；-酒店技术报告联合创始人亚当·霍兰德。“作为酒店经营者，我们完全理解在酒店采用先进的酒店技术需要关注。尽管Roomracoon对每个人来说都非常容易使用，但我们始终通过快速实施来指导酒店经营者，并始终帮助酒店经营者每天充分利用Roomracoon。”-Tymen van Dyl，联合创始人；CEO@Roomracoon以下GCSC评估概述了Roomracoon为教育、培训、留住和支持客户而建立的经验证的系统和流程 ；Roomracoon的GCSC评估摘要；评分标准：30/34认证级别：III客户导向：以客户为中心的建议：强烈推荐的支持团队规模：13名支持团队领导：首席运营官Robert Kreisel，认证期限：2020年12月1日至2021年12月1日支持堆栈：Crisp、Trello、Hubspot、Youtube、Facebook；GCSC支持准则第一节：先发制人支持；GSCG评分准则的先发制人支持支柱审核供应商为客户提供自助资源便利的工具和流程；这些自助资源是提供简单故障排除的基础，并在产品相关问题出现之前抢先回答这些问题，为客户提供更直观、更无缝的体验；以下是《酒店技术报告》验证Roomracoon为客户提供的准则：1.1在线知识库/帮助中心：供应商为客户提供可搜索的帮助中心，方便客户查找常见问题的答案。2.1在线培训视频：供应商提供预先录制的视频，客户可以全天候访问这些视频进行自学和深入了解产品知识。3.1应用内导览：供应商提供嵌入其界面的应用内导览，为用户提供指导和教育，以便用户在使用产品时有机地发现和轻松访问。3.2工具提示：当用户将鼠标悬停在界面中的按钮和UI元素上时，供应商提供有用的提示和提示。（至少10个应用程序内工具提示）4.1实施文档/路线图：供应商为客户提供了步骤、流程和利益相关者的可视化地图，以确保所有利益相关者都保持一致，从而使实施过程更加无缝。4.2专有数据建议：供应商汇总客户的产品使用数据，以基准性能，并向其用户提供建议，帮助他们了解最佳实践，做出更好的决策，最大限度地提高产品利用率 ；GCSC支持准则第二节：反应式支持；反应式支持支柱评估公司对客户的响应能力以及他们在问题出现时快速解决问题的能力，确保及时响应并为客户提供服务；以下是酒店技术报告已验证Roomracoon为客户提供的准则：1.2透明流程：供应商已通过屏幕共享向酒店技术报告开放其系统，以验证其提供客户支持的工具和流程是否到位。1.3电子邮件支持或phone support: Vendor uses at least one of the traditional methods of customer support channels, email or phone support (additional channels: phone, chat, email) 1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (Dutch, German, French, English, Italian, Portugese, Spanish, Croatian Screen reader support enabled. Dutch, German, French, English, Italian, Portugese, Spanish, Croatian) 1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 2.2 Live Chat support: Vendor offers website or in-app live chat as an alternative customer support channel. 3.3 Contract SLAs: Vendor has service level agreement (SLA) terms in place in client contracts to guarantee that service levels are upheld. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products. The following are the rubric items that Hotel Tech Report has verified that RoomRaccoon has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 2.3 Product updates/changes (release notes/changelog): Vendor offers easily accessible robust documentation of feature updates and product improvements to educate clients on new ways to maximize usage of the product. 2.4 Quarterly success check ins: Vendor offers [at least] quarterly customer success check ins to review progress, share best practices and ensure that clients are successful and happy with the product or service. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. 3.4 Managed Services: Vendor offers additional consulting and managed services to help clients maximize their usage of the product. 4.8 Online community: Vendor offers an online community for customers that allows users to engage with each other as well as targeted content in a contextualized setting to enable self-service discovery and problem solving. 4.9 Dedicated customer success monitoring software: Vendor utilizes dedicated customer success software to monitor product usage and coach users to succeed with the product. 4.10 Customer conference: Vendor produces an in-person or online user conference to build a community, share product updates and educate users on best practices. GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers. This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings. The following are the rubric items that Hotel Tech Report has verified that RoomRaccoon has in place for clients: 4.11 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 100 verified client reviews. 4.12 4.5-star+ avg. customer support rating: Vendor has outstanding customer support ratings averaging more than 4.5/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships. About the Hotel Tech Report Global Customer Support Certification (GCSC) Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners. For more information please visit: https://partners.www.pro6ex.com/global-support-certification/
ALICE获得一级全球支持认证
3个月前本周，ALICE获得了《酒店技术报告》；s I级raybet雷竞技ios下载全球客户支持认证（GCSC），用于投资于工具、流程和战略，以确保客户在GCSC准则的四个关键支柱（包括：先发制人支持、反应式支持、指导和客户验证）中持续取得成功。酒店技术报告GCSC认证计划沿着客户支持基础设施的关键维度分析软件供应商，以帮助酒店经营者在选择技术合作伙伴时最大限度地降低风险并取得积极成果；为了获得认证，各公司必须将其内部系统开放给酒店技术报告，以便按照HTR进行评估；s严格的34点GCSC准则&ldquo；Maxine Karlinsky，ALICE；s的客户成功副总裁和ALICE Success团队采用了独特的混合方法；我们建立了可扩展的流程，为大众市场提供服务，同时拥有一支专业的服务团队，作为SWAT团队，负责满足更大、更苛刻客户的更个性化需求；从服务的角度来看，与ALICE合作的一个主要附加值是，他们在整个产品中注入了他们的领域专业知识，以帮助您节省时间并从行业最佳实践中学习。从最初的上线，您的系统将提供基于类似属性和类似标准的模板和报告，一直到为团队交付定制项目，ALICE都提供支持，以帮助客户处理其特定用例。选择与ALICE合作的酒店经营者从一开始就可以看出，他们的团队、产品和流程所散发出的思想、专业精神和专业技能水平与产品本身一样宝贵。”酒店技术报告联合创始人亚当·霍兰德。“在ALICE，我们了解到，要提供真正的客户服务，我们必须添加一些无法购买或衡量的东西，那就是关怀和诚信。除非人们知道你在乎，否则他们不会在乎——这就是为什么我们为世上最优秀的人：酒店经营者提供最好的工具和最好的服务。在ALICE客户服务部，我们是一个团队port—我们因此更加强大。这不是一种干扰，而是我们的目的。与我们联系的酒店不是局外人，酒店客户不是我们业务的访客—酒店是我们的一部分，也是我们的业务。”—Madelyn DePrey，客户成功高级总监以下GCSC评估概述了ALICE为教育、培训、留住和支持客户而建立的经验证的系统和流程 ；ALICE的GCSC评估总结；评分标准：24/34认证级别：一级客户导向：客户意识推荐：推荐支持团队规模：16名支持团队负责人：Maxine Karlinsky，Maxine客户成功副总裁。karlinsky@aliceplatform.com认证期限：2020年12月1日2021年12月1日支持堆栈：Salesforce、Wootric、Amazon QuickSight、，Appcues、谷歌幻灯片、Jira GCSC支持准则第一节：先发制人支持；GSCG评分准则的先发制人支持支柱审核供应商为客户提供自助资源便利的工具和流程；这些自助资源是提供简单故障排除的基础，并在产品相关问题出现之前抢先回答这些问题，为客户提供更直观、更无缝的体验；以下是《酒店技术报告》验证ALICE为客户提供的准则：1.1在线知识库/帮助中心：供应商为客户提供可搜索的帮助中心，方便客户查找常见问题的答案。2.1在线培训视频：供应商提供预先录制的视频，客户可以全天候访问这些视频进行自学和深入了解产品知识。3.1应用内导览：供应商提供嵌入其界面的应用内导览，为用户提供指导和教育，以便用户在使用产品时有机地发现和轻松访问。3.2工具提示：当用户将鼠标悬停在界面中的按钮和UI元素上时，供应商提供有用的提示和提示。（至少10个应用程序内工具提示）4.1实施文档/路线图：供应商为客户提供了步骤、流程和利益相关者的可视化地图，以确保所有利益相关者都保持一致，从而使实施过程更加无缝。GCSC支持准则第二节：反应式支持；反应式支持支柱评估公司对客户的响应能力以及他们在问题出现时快速解决问题的能力，确保及时响应并为客户提供服务；以下是《酒店技术报告》验证ALICE为客户准备的准则：1.2透明流程：供应商已通过屏幕共享向《酒店技术报告》开放其系统，以验证其工具和processes in place to deliver customer support. 1.3 Email support or phone support: Vendor at least one of the traditional methods of customer support channels, email or phone support (additional channels: phone, chat, email) 1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (English & Spanish) 1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 3.3 Contract SLAs: Vendor has service level agreement (SLA) terms in place in client contracts to guarantee that service levels are upheld. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products. The following are the rubric items that Hotel Tech Report has verified that ALICE has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 2.3 Product updates/changes (release notes/changelog): Vendor offers easily accessible robust documentation of feature updates and product improvements to educate clients on new ways to maximize usage of the product. 2.4 Quarterly success check ins: Vendor offers [at least] quarterly customer success check ins to review progress, share best practices and ensure that clients are successful and happy with the product or service. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. 3.4 Managed Services: Vendor offers additional consulting and managed services to help clients maximize their usage of the product. 4.10 Customer conference: Vendor produces an in-person or online user conference to build a community, share product updates and educate users on best practices. GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers. This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings. The following are the rubric items that Hotel Tech Report has verified that ALICE has in place for clients: 4.11 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 100 verified client reviews. 2.5 4-star avg. customer support rating: Vendor has excellent customer support ratings averaging more than 4.0/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships. About the Hotel Tech Report Global Customer Support Certification (GCSC) Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners. For more information please visit: https://partners.www.pro6ex.com/global-support-certification/
业务类别概述
任何酒店经营者都可以证明，现代酒店运营是系统和技术的纠结。浏览这些选项可能会让人不知所措和沮丧，主要是因为不可能知道该技术有多可靠，或者在不可避免的停机期间，客户服务的响应能力如何。由于风险如此之高，很容易陷入细节或推迟做出最终决定。
“对于一个从根本上讲是人际互动的行业来说，技术已经成为一件大事，这是很讽刺的。但在当今和未来的世界中，对如何分配技术投资资源具有战略性是酒店使命的关键。”-Prism Hotels&Resorts首席运营官Mark Van Amerongen
为了实现无缝酒店运营的天堂，它采用了最佳的技术，根据每个酒店的需求定制。无论识别这些解决方案需要多长时间，其结果都应该是一套技术套件，能够很好地协同工作，并且能够适应不断变化的客户期望。在酒店建立现代酒店运营技术体系的过程中，安全和数据保护也应该是一个优先事项。虽然您的酒店可能不需要从所有这些类别的技术，每个类别都有自己的优点，仔细考虑。提出尖锐的问题，要求向现有客户介绍以进一步证明，不要匆忙决定酒店的操作系统。
以下是一些关键的类别来牢记构建酒店运营的高科技软件栈时。
一种物业管理系统（PMS）是一个软件套件，业主使用通过协调保留，可用性，支付，并在一个中心位置报告来管理他们的业务。该PMS允许业主入住和退房的客人，看到房间供应情况，需要调整现有的预订，并安排家政或维护事件。随着中央系统，酒店经营者可以更好地管理和监控来运行他们的业务（例如每日平均房价，入住率，平均可出租客房收入和）所需的关键指标。
主要特点：
以下是一些关键的类别来牢记构建酒店运营的高科技软件栈时。
一种物业管理系统（PMS）是一个软件套件，业主使用通过协调保留，可用性，支付，并在一个中心位置报告来管理他们的业务。该PMS允许业主入住和退房的客人，看到房间供应情况，需要调整现有的预订，并安排家政或维护事件。随着中央系统，酒店经营者可以更好地管理和监控来运行他们的业务（例如每日平均房价，入住率，平均可出租客房收入和）所需的关键指标。
主要特点：
- 易于使用的界面-快速培训您的员工，可以减少出错的可能性。
- 为客人办理入住/退房手续，并更改客人的预订- 客人跟踪，并根据需要移动它们能让你保持保留的顶部，并减少overbookings的可能性。
- 仪表盘中央-了解发生了什么，今天需要做什么，并监控您的关键指标。
- 个性化的税收，收费和策略-定制最适合您业务的税收、费用和取消政策组合。
- 政府合规遵守当地的税务申报要求和法规。
- 客户沟通-通过自动化的入住前和入住后沟通改善客人体验。
- 报告套件-生成详细的生产和财务报告，以改进业务运营。
关键人物:
员工协作软件这对于保持您的运营平稳至关重要。酒店员工分散在不同的时间和地点——不同的班次、楼层、部门和酒店——高度依赖传统的沟通方式，如日志、备忘录和双向无线电。员工协作平台在数字环境中让每个人都站在同一个页面上，提高了员工生产力，并通过运营效率节约了成本。酒店运营的实时可视性意味着不再有遗漏的任务、错误的沟通或昂贵的错误。
主要特点：
- 简单沟通- 社会化媒体的风格特性，如票据，标签，提及和评论便于酒店团队之间的快速沟通和协作。
- 任务管理-增加问责制和跟踪能力，确保员工及时完成。
- 警报/通知-防止代价高昂的错误和错过最后期限。促进多语种员工之间的协作。
- 检查表- 自动警报转变和日常工作，以确保没有任何的部门被忽视。
- 报告.-发现趋势并确定改进的机会。
关键人物:
- HelloShift
- 爱丽丝
- 库雷
- 努沃拉
- 阿马德乌斯酒店（服务优化）
客房管理软件让物业工作中最难的只是一点点更容易。一个酒店的房间，以直接翻影响利润和看家软件能力大大地加快了这一进程，从而以较低的成本和更高的收入。我们已经采取了所有构成每天看家的生活和数字化他们的作品。从分配板失败的检查项目的一切，现在管理的基于云的平台上，提供从线路电平关联的用户公司高管毫不费力地回顾每天进步，因为它发生的能力。
客房管理的秘密在于，在其核心，所有酒店的客房管理都是一样的；全方位服务或集中服务，三星或五星，客房在客人入住之前、期间和之后进行清洁和维护。正因为如此，最好的软件将为这一过程增加价值，从打扫房间的员工一直到所有权集团最高层的管理人员。
主要特点：
主要特点：
- 定制-酒店经理可以在任何一天以用户友好、灵活的方式编辑、更改和设置最适合其酒店的偏好。
- 部门间沟通-以易于使用的方式弥合部门（维护、管理、前台、预订等）之间的差距，为提出的问题提供更快的解决方案。
- 移动警报和消息-在员工和经理或酒店客人和员工之间传递实时信息，以提高效率并更快地提供结果。
- 报表工具-使用各种各样的指标收集和提供员工绩效数据，以获得对生产力的最深入了解。
- 系统集成- 避免重复的数据录入，节省时间并确保准确度直接与每个属性等系统的集成。
关键人物:
库雷
查房员
阿马德乌斯酒店
OPTii
Aavgo
Flexkeeping
客人反馈软件帮助您实时调查，以改进酒店运营并找出不足之处。如果你现在经营一家酒店，那么在一天结束时，只有一件事是真正重要的，那就是你的客人很高兴，会把你推荐给他们的朋友。接受这一点，你有一个选择，要么：（a）凭直觉猜测你应该如何操作，并手动找出每一个变化如何影响你的客人满意度；（b）自动向客人征求反馈，让数据告诉你你正在做什么以及你应该改进什么。后者是客户反馈软件的全部内容；询问、回应、分享和分析客人的反馈，以提高和实现更高的客人满意度。
主要特点
- 标杆管理：使用标准化的关键价值观对客人满意度进行基准测试，可确保您真正了解自己与竞争对手的对比情况。提供参考可以确保您真正关注正确的问题。
- 响应的调查设计：移动设备的重要性在2018年应该是显而易见的老生常谈。在您的客人的移动设备上进行看起来和感觉都很好的调查，这在今天是接收反馈的必要条件。
- 从PMS导入元数据:例如，如果一个客人提到，淋浴头被打破，通过了解房号的客人住在你可以立即解决问题。
- 客户反馈主题：如果这是客人第三次入住您的酒店，并且第二次他们提供反馈，那么维护客人历史记录的系统将有助于与客人进行更多的个人交流。（不过要注意遵守GDPR！）。
- 响应管理：通常，客人只需点击邮件上的“回复”请求反馈，而不是点击链接填写调查。从“不”供应商处发送调查的任何供应商-reply@vendor.com“将错过许多重要的反馈和预订请求。
关键人物: